Terms and Conditions

By placing an order on our website, you agree to these Terms and Conditions. Please read them carefully.

Availability

All orders are subject to stock availability. While we make every effort to maintain accurate inventory, there may be occasions where a particular dahlia tuber is no longer available after you place an order.

Tubers are living products and, despite best care, may rot, fail to store well, or be lost due to natural causes outside our control. In such cases, we reserve the right to cancel that item and issue a refund. If this occurs, we will contact you and, where possible, offer an alternative tuber of your choice or a refund.

Purchase Limits

Some cultivars may have purchase limits stated on their product listing. These limits are in place to give as many customers as possible the opportunity to purchase limited varieties.

All purchase limits apply per household. Where a product listing states a limit such as “one per person”, “one per customer” or similar wording, this is to be understood as one per household unless the product listing specifically states otherwise.

Purchase limits apply across all orders placed by or for the same household, not separately to each individual order, customer account, name or email address.

Customers must not attempt to circumvent purchase limits by placing multiple orders, using different customer names, email addresses, accounts, payment details or other variations while having the tubers delivered to the same household or purchasing on behalf of the same household.

We ask customers to respect these limits rather than attempting to take advantage of wording technicalities or separate orders. Limited varieties are offered this way so that as many of our customers as possible have a fair opportunity to purchase them.

Where we identify purchases that exceed a stated household limit, the additional tuber or tubers will be cancelled and returned to stock for other customers to purchase.

If you purchase more than the stated limit, the additional tubers will be cancelled and refunded, minus a $5 administration fee.

Shipping & Delivery

We ship within Australia only. Unfortunately, we are unable to ship to Tasmania, Western Australia or the Northern Territory.

International Orders

We do not accept any form of international order.

Orders containing an international or overseas billing address will be cancelled, even where an Australian delivery address has been provided.

Our tubers must not be purchased for the purpose of being exported, forwarded, carried or otherwise transported outside Australia after delivery.

We do not accept orders using freight-forwarding services, parcel-forwarding addresses, export services, third-party forwarding arrangements, or Australian addresses being used for the purpose of subsequently sending our products overseas.

If we have reasonable concerns regarding an order, we reserve the right to request confirmation from the purchaser before fulfilment.

International orders, orders with an overseas billing address, or orders we identify as being intended for international forwarding will be cancelled and refunded, minus a $15 administration fee.

By placing an order, you confirm that the products purchased from Reverie Flowers are for delivery and use within Australia and will not be subsequently exported or forwarded overseas.

Tuber Shipping

Tubers are generally sent from mid to late October through to mid November, when the warmer days help them wake up.

Orders are packed and sent in the order they are received. As all tubers wake at different times, some cultivars may be sent without an active shoot but will have been carefully inspected for a clear eye to ensure viability.

We offer a flat rate of $25 for Express Post shipping and handling.

If you place multiple orders, we can combine eligible orders placed before 1 October 2026.

To request combined shipping, you must email us with all relevant order numbers before 1 October 2026.

Please do not contact us via social media for combined shipping requests. Requests must be emailed to hello@reverieflowers.com.au.

Requests made through Instagram, Facebook or other channels may be missed. If we do not receive your request by email, we cannot guarantee that your orders will be combined or that additional shipping costs will be refunded.

Please ensure the same customer name, email address and delivery address are used for each order you would like combined.

Eligible excess shipping costs for combined orders will be refunded as orders are packed and sent.

If an order has already been packed or dispatched, we cannot combine it with another order and additional postage will need to be paid.

All tubers are hand-selected and packed by us with great care to meet our high-quality standards.

Please open your parcel and inspect your tubers as soon as possible upon arrival. Any concerns must be raised within 2 days of delivery by email at hello@reverieflowers.com.au, including clear, high-quality photos of the tubers.

Delivery is deemed complete when Australia Post marks the parcel as Delivered to your address or Awaiting Collection at your local Australia Post outlet. Parcels must be collected promptly.

You are responsible for monitoring your parcel using the tracking information provided.

We are not responsible for delays or handling by Australia Post once an order has been dispatched, subject to your rights under Australian Consumer Law.

We are not responsible for parcels delivered to an incorrect address supplied by the customer. Please ensure your delivery details are correct at checkout.

Seeds

Open-pollinated dahlia seeds are a natural product and every seed is genetically unique. While seeds are collected from known parent plants, we cannot guarantee flower colour, form, size, plant height or resemblance to the parent plant.

Our seeds are sold for their genetic potential rather than as a guarantee of any particular outcome.

Seed packets are counted carefully by hand before dispatch. We recommend sowing more than one seed to increase your chances of success, as germination rates naturally vary.

Germination and plant performance depend on many factors outside our control, including sowing methods, storage, temperature, moisture, soil conditions, weather, pests and ongoing care. For this reason, we cannot guarantee germination rates or the performance of individual seedlings.

Named seed packs contain open-pollinated seeds collected from the named variety and are not genetically identical to the parent plant unless specifically stated as hand-pollinated or controlled crosses.

Seeds are shipped separately from tubers where applicable. We offer a flat postage rate of $3 for seed orders, with a maximum of 5 seed packs per postage charge.

Seed Shipping

Dahlia seeds are sent via Australia Post as a standard letter and are not sent with tracking unless requested.

By placing an order for seeds using standard letter postage, you acknowledge that this service does not provide tracking.

If you would like your seed order sent with tracking, please contact us before placing your order. We are happy to arrange tracked postage, with any additional postage costs payable by the purchaser.

Storage & After Delivery

After receiving your tubers, you are responsible for their appropriate care and storage.

If not planting immediately, tubers should be kept in a cool, dry and well-ventilated area.

Tubers may rot, dry out, shrivel or deteriorate when exposed to unsuitable storage conditions. Avoid excessive moisture, poor ventilation or overwatering.

Nothing in these Terms and Conditions excludes any rights or remedies you may have under Australian Consumer Law.

Mislabels & Virus

If you receive a mislabelled variety, please contact us. We will do our best to provide a replacement, where available, or another appropriate remedy.

We grow and supply plants following strict disinfection protocols, but dahlias can contract viruses at various stages, including after planting, through environmental factors or insect vectors.

Any claim relating to the condition of goods will be assessed in accordance with Australian Consumer Law.

Refunds & Returns

We do not accept returns for change of mind.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

Due to the nature of live plant products, plant performance after planting can be affected by factors outside our control, including soil, climate, watering, pests, disease and ongoing care.

If there is an issue with your order, please contact us at hello@reverieflowers.com.au as soon as possible after receiving your parcel and include photographs where applicable. We will review your claim and respond accordingly.

Liability

To the extent permitted by law, Reverie Flowers is not responsible for loss, damage or delay caused by circumstances outside our reasonable control.

Plant health and performance after planting can be affected by the customer's growing conditions and care.

We are not liable for delays or inability to fulfil orders due to events outside our reasonable control, including natural disasters, extreme weather, postal or courier delays, strikes, biosecurity restrictions or government-imposed regulations.

Nothing in this section excludes, restricts or modifies rights or remedies available under Australian Consumer Law that cannot lawfully be excluded.

Changes to These Terms

Reverie Flowers may update these Terms and Conditions from time to time. The most current version will always be available on our website.

The Terms and Conditions applicable to an order are those applicable to that order at the time it is placed, except where changes are required by law.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: hello@reverieflowers.com.au